Delivery Policy
(1)
Please be advised that
the official business days in the 911 AUTO from Sunday to Thursday.
Fridays, Saturdays, holidays, and public holidays its holidays for all
employees of 911 AUTO and shipping companies
Our first mission is to
offer you the best online shopping experience, so we have made it easier for
you to make your shipment easier because your convenience is our priority
911 AUTO mainly delivers your orders through a third
party to ensure the timely shipping of your order.
The method of delivery at
911 AUTO is to deliver within two to four days as a maximum,
depending on your geographical area, giving you the option to choose the right
time for you to deliver at any time during the day, week or even during the
month.
In the case of urgent
orders, please contact our customer service and we will do our best to help
you.
We will ask for your
signature on a copy of the invoice to confirm receipt of the goods. We will
deliver the order to the registered address, and we consider the signature of
anyone at the address as a receipt of the order.
If there is no one at the
registered address to receive your order, we will ask you to contact our
customer service to agree another delivery time. The company is not able to
attempt delivery more than twice. The company is not responsible for any order exceeding
7 days of the first delivery attempt.
(2)
In-stock Orders are
fulfilled within 5-7 business days.
Custom-made Orders are
fulfilled according to individual production time which is stated on the
product description page.
Delivery cost is either
Calculated at check-out
depending on the product and the delivery address
Quoted after order for
special orders, and included on your order’s final balance
(3)
Delivery Time
An estimated delivery
time will be provided to you once your order is placed. Delivery times are
estimates and commence from the date of shipping, rather than the date of
order. Delivery times are to be used as a guide only and are subject to the
acceptance and approval of your order.
Unless there are
exceptional circumstances, we make every effort to fulfill your order within
5 business days of the date of your order. Business days mean Saturday to
Friday, except holidays.
Date of delivery may vary
due to carrier shipping practices, delivery location, method of delivery, and
the items ordered. Products may also be delivered in separate shipments.